Policies - Ordering / Shipping / Refunds

Ordering:

Orders usually ship within 24-48 hours of purchase. Items that require customization may require up to 4 days to manufacture and ship, due to specifications. If your order will take 4 days or more, you will be contacted. For quanity orders, please contact us at Info@RondoGroup.com for a specific quote.

Payment Methods:

Individuals:

* Online Orders: Visa, MasterCard
* Mail Orders: Money Order, Check
* You agree that there will be a $25 returned check fee and that it may be electronically obtained from your account.

Schools/Institutions

* Online Orders: Visa, MasterCard
* Purchase Order: upon approval, you will be set up for a net 30 account. A $10 late fee and 1.5% per month will be accrues on overdue balances. Payment to be accepted by Company check.

Online Shopping Cart:

Our online shopping cart is secure and safe. Rest assured that you credit card will be transmitted directly to our payment processing center and will not reside on our server. The shopping cart is easy to use and navigate. Simply visit our site, find a product you would like, and click on 'Add to Cart' to add it to your shoppling list. When you are finished shopping, or would like to view what is in your cart, click on the 'View Cart' link at the top and bottom of the web pages. There, you may review and update/remove items. When you are ready to check out, please click on 'Check Out' on that screen. Fill out all the information on the next page and you are almost there! If you are buying a plaque or customized item, please fill in the information in the 'Special Instructions' section. On the next page, you are ready to finalize your payment.

If you have any questions, or problems, regarding the online shopping cart, please call us at 713-839-8550 or 888-575-5151 and leave your order, including billing address, credit card number and expiration, and phone number. We will process your order and call or e-mail a confirmation.

Mail Orders:

We accept orders and payments by mail, and prefer payments of this nature due to credit card processing fees. Please click on the following links for order forms:

1. Order form in Adobe Acrobat .pdf file format
2. Standard web page - fill it in, print it out, and mail with payment

You agree that there will be a $25 returned check fee, and that it may be electronically obtained from your account.

Refunds:

Returns are subject to a 25% restocking/processing fee due to credit card/administrative processing fees. There are no refunds on concert recordings, services, personalized items, or shipping. Please contact us via e-mail at Info@RondoGroup.com to request a return authorization. Items received without and RMA may be refused. Shipping to us is the responsibility of the purchaser.

Defective/Wrong Shipment:

If you receive a defective/improper shipment, please contact Rondo Group immediately at Info@RondoGroup.com for return information/authorization. Defective items will be corrected and shipped back to you. Defective items that test OK will be sent back upon payment of usual shipping fee.

Shipping:

We offer several types of shipping.

1. Standard USPS Media/First Class Mail - for CDs and other small items
2. Priority Mail Insured / FedEx Ground Insured - for quicker shipment. Please state what carrier you want your shipment by in the 'Special Instructions' section at checkout.
3. Educational - this is for school purchases, and region music purchases that are to be delivered to the students' school. Please do not select this unless the item you are ordering states that you are to do so. You must also fill in the student name and school in the 'Special Instructions' section at checkout.

Shipping is non-refundable for any reason.